Returns Policy
Customer Satisfaction Guarantee
We stand behind the quality of our Vinix oral strips. If you're not completely satisfied with your purchase, we're here to help make it right.
Return Eligibility
You may be eligible for a return or refund under the following conditions:
- Product arrived damaged or defective
- Wrong item was delivered
- Product quality issues verified by our team
- Unopened packages within 7 days of delivery (for quality concerns only)
How to Initiate a Return
- Contact us through our Facebook page or customer service
- Provide your order number and details about the issue
- Share photos of the product if applicable
- Our team will review and provide return instructions
Return Process
Step 1: Contact Us
Reach out to our customer service team within 7 days of receiving your order.
Step 2: Review Process
Our team will review your case and determine if the return qualifies for our policy.
Step 3: Return Authorization
If approved, we'll provide return instructions and arrange pickup if necessary.
Step 4: Resolution
Once we receive and inspect the returned item, we'll process your refund or replacement.
Refund Timeline
Approved refunds will be processed within:
- 5-7 business days for Cash on Delivery orders
- Bank transfer refunds may take additional processing time
- We'll keep you updated throughout the process
Important Notes
- Due to health and safety reasons, opened oral strips cannot be returned unless defective
- Original packaging and all accessories must be included
- Customer is responsible for return shipping costs unless the item was defective or incorrectly sent
- Refund processing times may vary depending on payment method
Questions About Returns?
Our customer service team is here to help. Contact us through our Facebook page for immediate assistance with any return or refund questions.